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Who's who on the Neonatal Unit Matron Jane Lafferty Unit Manager Adrienne Patterson Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding Specialist feeding advisors are available via unit referral Bereavement Support Provided by the bereavement midwife via unit referral Counselling Service/Psychological Support The unit has a neonatal psychologist that can be accessed by all families. Play Specialists Available on request from the paediatric ward (Skylark) What to expect on arrival Access to the unit Entry is via a locked door, please ring bell to gain access Who to ask for on arrival The nurse in charge or the nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time Medical staff are available during the ward rounds and upon request Ward Round times Every morning between 9.30am and 11.00am Quiet time There is no dedicated quiet time. The unit promotes a quiet and peaceful environment at all times Accommodation for parents 2 double bedrooms and 1 single bedroom are available on the unit Accommodation for siblings Siblings may stay under exceptional circumstances by discretion of the nurse in charge Meal Provision All parents can order a meal twice a day to be brought to the unit, please speak to the team for this. Snacks are also available in the kitchen for all families to help themselves to. Self Catering Facilities Kettle, fridge, microwave, crockery and cutlery available. Tea, coffee, milk, sugar and a selection of sweet and savoury snacks are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment Mobile breast pumps are available for use at the cot side A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There is a quiet room on the unit Play Area/Facilities There are toys available in the kitchenette Children should be supervised at all times Parent Support Group The neonatal psychologist runs a community support group which all families are invited to attend, for more information please speak to the team during your stay. Nearest B&B/Hotels for other family members Premier Inn, Rothwell Road, Kettering, NN16 8FX approximately a ten minute walk from the hospital. Negotiated rates are available Holiday Inn, Rockingham Road, Kettering, NN14 1UD approximately a ten minute drive from the hospital.

Visiting Hours Open access for siblings Other visitors between 2:30pm and 8:30pm Numbers allowed per cot 3 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children under 14 (siblings excluded)

Hospital Address Kettering General Hospital Rockingham Wing Rothwell Road Kettering Northants NN16 8UZ Nearest car park Car park A, opposite Rockingham Wing Parking Rates (including any subsidies) Free for parents, please speak to a member of staff on the unit Nearest bus stop Outside Hospital on Rothwell Road Nearest Railway Station Kettering Station Road Kettering NN15 7HJ

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Costa Coffee in hospital main entrance - Coffee Shop in outpatients department - Basement Brasserie’ open 9.00am- 3.00pm Monday to Friday. Breakfast served between 9.00am – 10.30am and lunch served between11.30am – 2.30pm. Cashpoint Not available PALS Telephone 01536 493305/01536 493306. Email: pals@kgh.nhs.uk Interpreters Translation support is available through the trust Religious & Spiritual Support There is a chapel and multi faith prayer rooms within the Hospital. Laundry There are no laundry facilities available on site.