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Who's who on the Neonatal Unit Matron Davina Bhadwaj, Elsie Kumar and Rina Chauhan Unit Manager Rachel McCoy Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding. Specialist feeding advisors are available via unit referral Bereavement Support Provided by the family liaison support team via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be utilised by all parents Play Specialists A play specialist is available, a copy of the timetable is available in the parent lounge What to expect on arrival Access to the unit Entry is via a locked door, please ring buzzer to gain access Who to ask for on arrival The nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time Medical staff are available during the ward rounds and upon request Ward Round times Every morning starting at 9.30am Quiet time Daily between 2.00pm and 3.00pm Accommodation for parents 3 double bedrooms are available on the unit Accommodation for siblings Not available Meal Provision All meals provided to mothers staying overnight on the unit Self Catering Facilities Fridge, microwave, crockery and cutlery available. Tea, coffee, milk, cordial, bread, butter, jam and marmalade are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment Breastfeeding room on the unit Mobile breast pumps are available for use at the cot side A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There is a sitting room on the unit Play Area/Facilities There are toys available in the sitting room Children should be supervised at all times Parent Support Group A coffee morning providing parent support is run by ADAPT. For further information please contact a member of the ADAPT team Nearest B&B/Hotels for other family members Croft Hotel, 3 Stanley Road, Leicester, LE2 1RF, approximately a 5 minute walk from the hospital Or Premier Inn, HeathleyPark, Groby Road, Leicester, LE3 9QH approx 5 minute drive from the Hospital

Visiting Hours Open access for siblings All other visitors between 2:00pm and 8:00pm Numbers allowed per cot 4 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children under 12 (siblings excluded)

Hospital Address Leicester General Hospital Gwendolen Road Leicester LE5 4PW Nearest car park Car parks 4 & 5, outside Maternity building Parking Rates (including any subsidies) Free for parents, please speak to a member of staff on the unit Nearest bus stop Onsite Nearest Railway Station Leicester London Road LE2 0QB

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant on ground floor in the main corridor - WRVS at Maternity reception - Vending machines available throughout the hospital Cashpoint At hospital main reception PALS Telephone 0808 178 8337 (open Mon-Fri 10-4) Email pils@uhl-tr.nhs.uk Interpreters Interpreters and signers are available and can be arranged by the unit staff Religious & Spiritual Support There is a chapel and prayer rooms within the Hospital Laundry There are no laundry facilities available on site