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Who's who on the Neonatal Unit Matron Michelle Hardwick Unit Manager Kelly Oyesiku Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding. Specialist feeding advisors are available via unit referral Bereavement Support Provided by the bereavement midwife via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be utilised by all parents’ Play Specialists Available on request from the Paediatric ward. What to expect on arrival Access to the unit Entry is via a locked door accessed through the paediatric ward (Disney), please ring buzzer to gain access Who to ask for on arrival The ward co-ordinator or the nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time. Medical staff are available during the ward rounds and upon request Ward Round times Monday starting at 9.30am, Tuesday to Sunday starting at 08.45am Quiet time There is no dedicated quiet time. The unit promotes a quiet and peaceful environment at all times Accommodation for parents 2 double en-suite bedrooms available just off the unit Accommodation for siblings Not available Meal Provision Meals are provided for all parents Self Catering Facilities Microwave, fridge, crockery and cutlery available. Snack bar containing a variety of biscuits, chocolate, crisps, fruit bars and soup are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is a Breastfeeding/expressing room on the unit. Mobile breast pumps are available for use at the cot side Sitting Area There is a sitting room and a quiet room on the unit Play Area/facilities There are a small number of toys available in the sitting room. Children should be supervised at all times Parent Support Group [AWAITING INFO] Nearest B&B/Hotels for other family members Travel Lodge, 15 Gold Street, Northampton, NN1 1RA Or the Premier Inn, Swan Street, Northampton, NN1 1FA both approximately a 5 minute walk from the hospital

Visiting Hours Open access for siblings Other visitors between 12:00pm and 6:00pm Numbers allowed per cot 2 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children under 16 (siblings excluded)

Hospital Address Northampton General Hospital Cliftonville Northampton NN1 5BD Nearest car park Car parks 3 & 4 Parking Rates (including any subsidies) Free, please ask a member of staff on the unit for a parking permit Nearest bus stop Outside Hospital on Billing Road Nearest Railway Station Northampton Black Lion Hill NN1 1SP

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant on ground floor in the main corridor - Various WRVS Shops - A coffee shop Cashpoint On hospital street near the WRVS shop PALS Tel 01604 545784 (open Mon-Fri 9-4.30) Email pals@ngh.nhs.uk Interpreters Interpreters and signers are available and can be arranged by the unit staff Religious & Spiritual Support There is a chapel within the Hospital Laundry There are no laundry facilities available on site.