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Who's who on the Neonatal Unit Matron Ellen Cutler and Zara Doubleday Unit Manager Kirsty Macleod Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding Specialist feeding advisors are available via unit referral Bereavement Support Provided by the neonatal bereavement nurse and bereavement support midwife via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be utilised by all parents Play Specialists None What to expect on arrival Access to the unit Entry is via a locked door, please ring buzzer to gain access Who to ask for on arrival The sister in charge or the nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time. Medical staff are available during the ward rounds and upon request Ward Round times Every day between 11.00am and 1.00pm Quiet time Daily between 1.30pm and 2.30pm Accommodation for parents 6 rooms are available in the Hospital Hotel on top floor of Maternity Building. 6 on-suite transitional care bedrooms are available on the unit Accommodation for siblings Cots and small beds can be made available for siblings under 5. Please speak to a member of staff on the unit to arrange Meal Provision All parents get meal vouchers Self Catering Facilities Hob, microwave, fridge freezer, crockery and cutlery available in the Transitional Care area. Bread and butter are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is an expressing room on the unit. Mobile breast pumps are available for use at the cot side. A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There are a couple of sitting rooms with TV, a garden room and a quiet room on the unit. There is also an outdoor seating area in the courtyard Play Area/facilities There is a toy box located in the parent sitting room. Children should be supervised at all times Parent Support Group Our parent support group is called Nottingham Neonatal Family Group, and is held on the second Wednesday of every month at Trent Vineyard. This Neonatal Unit has an official Facebook page, visit the page here This Neonatal Unit also has its own Facebook support group run by parents, you can join here or search Facebook for Nottingham Neonatal Unit City Hospital NNU & QMC Queens Medical Centre. Please note the group is only open to parents of preterm/term babies who are or have been on the Neonatal Unit at either Nottingham City & QMC Campus Nearest B&B/Hotels for other family members Premier Inn, 101 Mansfield Road, Daybrook, NG5 6BH. Approximately 5 minute drive There are a number of other B&B/Hotel on Mansfield Road, which are all within a 5 minute drive.

Visiting Hours Open access for siblings Other visitors between 2:00pm and 4:00pm and between 6:00pm and 9:00pm Numbers allowed per cot 3 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children under 14 (siblings excluded)

Hospital Address City Hospital Campus Hucknall Road Nottingham NG5 1PB Nearest car park Blue car park, immediately outside Maternity Entrance Parking Rates (including any subsidies) Free for parents, please speak to a member of staff on the unit Nearest bus stop Onsite Nearest Railway Station Nottingham Station Road Nottingham NG2 3AQ

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Hospital canteen/restaurant on Edwards Lane - Numerous Coffee City outlets throughout the Campus - Vending machines available through the campus Cashpoint At entrance to main outpatients department, junction N3 PALS Tel 0800 183 0204 (open Mon-Fri 10-12 and 1.30-3.30) Email pals@nuh.nhs.uk PALS office is located in the hospital main reception Interpreters Interpreters and signers are available and can be arranged by the unit staff Religious & Spiritual Support There is a chapel within the Hospital. Laundry Please speak to a member of staff