Question 1

Ward Information

Accepted Answer

Who's who on the Neonatal Unit
 
Matron
Vicki Baldwin

Unit Manager
Louise Bakin

Feeding Coordinators/Breastfeeding Support
All staff on the unit are trained to support families with breast and all other types of feeding. 
Specialist feeding advisors are available via unit referral

Bereavement Support
Provided by the bereavement midwife via unit referral

Counselling Service/Psychological Support
There is no support available on the unit. Support should be accessed through own GP

Play Specialists
Available on request from the paediatric ward.
 
What to expect on arrival
 
Access to the unit
Entry is via a locked door, please use security phone on main corridor to gain access

Who to ask for on arrival
The nurse in charge

Who will give initial update on baby's condition
The nurse caring for your baby can give updates at any time.

Medical staff are available during the ward rounds and upon request

Ward Round times
Every morning

Quiet time
There is no dedicated quiet time. The unit promotes a quiet and peaceful environment at all times

Accommodation for parents
2 bedrooms are available and located just off the unit

Accommodation for siblings
Not available

Meal Provision
One resident parent can be provided with a voucher to help toward the cost of a meal in the Café Retreat restaurant within the hospital

Self Catering Facilities
Microwave, fridge freezer, crockery, and cutlery available. Tea, coffee, milk, sugar and a variety of snacks are also provided free of charge

Mobile Phones
It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby

Breast Feeding Facilities/Equipment
There is a breastfeeding room on the unit
Mobile breast pumps are available for use at the cot side
A number of breast pumps are also available to loan for use at home whilst baby is on the unit

Sitting Area
There is a sitting room with TV for parents on the unit

Play Area/facilities
There are toys available in the sitting room and a couple of activity tables in the nurseries. 
Children should be supervised at all times

Parent Support Group
This Neonatal Unit has its own Facebook support group, you can join here ()or search Facebook for Queen's Early Starters. Please note this page is only open to parents of preterm/term babies who are or have been on the Neonatal Unit at Queen's Hospital.

Nearest B&B/Hotels for other family members
Travel Lodge, Derby Street, Burton on Trent, DE14 2JJ, approximately a 5 minute walk from the hospital

Or Premier Inn, Wellington Road, Burton on Trent, DE14 2WD approximately a 5 minute drive from the hospital

Question 2

Visiting Information

Accepted Answer

Visiting Hours
Open access for grandparents and siblings 
Other visitors between 3:00pm and 8:00pm
Numbers allowed per cot
3 (one of these must be a parent)

Restrictions
All visitors must be accompanied by a parent
No children under 12 (siblings excluded)

Question 3

Travel and Parking

Accepted Answer

Hospital Address
Queen’s Hospital
Belvedere Road
Burton upon Trent
DE13 0RB
 
Nearest car park
Car parks 3 & 4, opposite Hospital main entrance
 
Parking Rates (including any subsidies)
Free for parents, please speak to a member of staff on the unit
 
Nearest bus stop
Outside main hospital entrance on Belvedere Road

Nearest Railway Station
Burton 
Borough Road 
DE14 2DA

Question 4

Hospital Services

Accepted Answer

Access to a Midwife
A midwife service is available for postnatal ladies from the ward and those who have been discharged home

If you need to access this service, please speak to the nurse in charge on the unit
 
Catering and Shops (on site)
- Restaurant
- Coffee lounge
- WH Smith in hospital main entrance
- Costa Coffee in hospital main entrance

Cashpoint
Next to WH Smiths, in the hospital main entrance

PALS
Telephone 01283 593110 (open Mon-Fri 9-4)
Email pals@burtonft.nhs.uk

Interpreters
Interpreters and signers are available and can be arranged by PALS

Religious & Spiritual Support
There is a chapel within the Hospital.

Laundry
There are no laundry facilities available on site.

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