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Who's who on the Neonatal Unit Matron Davina Bhardwaj, Elsie Kumar and Rina Chauhan Unit Manager Chelsea Larn Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding. Specialist feeding advisors are available via unit referral Bereavement Support Provided by the family liaison support team via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be utilised by all parents Play Specialists A play specialist is available, a copy of the timetable can be accessed in the parent lounge. What to expect on arrival Access to the unit Entry is via a locked door, please ring buzzer to gain access Who to ask for on arrival The nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time. Medical staff are available during the ward rounds and upon request Ward Round times Every day between 9.30am and 11.30am except Friday which is between 10.00am - 12.00pm Quiet time Daily between 12.00pm and 2.00pm. Accommodation for parents 3 double en-suite bedrooms are available on the unit. Extra parent bedrooms are available within the maternity hospital. Accommodation for siblings Not available Meal Provision All meals provided to mothers staying overnight on the unit. Self Catering Facilities Fridge, microwave, crockery and cutlery available. Tea, coffee, milk, cordial, bread, butter, jam and marmalade are also provided free of charge. Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby. Breast Feeding Facilities/Equipment There is a expressing room on the unit. Mobile breast pumps are available for use at the cot side. A number of breast pumps are also available to loan for use at home whilst baby is on the unit. Sitting Area There is a parent lounge with TV and a quiet room on the unit. Play Area/facilities There is a play area available. Children should be supervised at all times unless the play specialist is available (timetable available in the parents sitting room). Parent Support Group A coffee morning providing parent support is run by ADAPT. For further information please contact a member of the ADAPT team. Nearest B&B/Hotels for other family members Castle Park Hotel, 12 Millstone Lane, Leicester, LE1 5JN. Or Holiday Inn, Filbert Way, Rawdykes Road, Leicester, LE2 7FL, both approximately a 5 minute drive from the hospital.

Visiting Hours Open access for siblings Other visitors between 2:00pm and 8:00pm Numbers allowed per cot 3 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children (siblings excluded)

Hospital Address Leicester Royal Infirmary Infirmary Square Leicetser LE1 5WW Nearest car park Multi Storey car park, entrance on Havelock Street Parking Rates (including any subsidies) Free for parents, please speak to a member of staff on the unit Nearest bus stop Outside Hospital on Infirmary Road Nearest Railway Station Leicester London Road LE2 0QB

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant on Level 0 of the Balmoral Building - Various other food outlets and WRVS shops throughout the hospital Cashpoint Within the restaurant, Level 0 of the Balmoral Building - please note only available during restaurant opening hours. Adjacent to reception, level 1 of the Balmoral Building PALS Telephone 0808 178 8337 (open Mon-Fri 10-4) Email pils@uhl-tr.nhs.uk Interpreters Interpreters and signers are available and can be arranged by the unit staff Religious & Spiritual Support There is a chapel and prayer rooms within the Hospital Laundry There are no laundry facilities available on site