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Who's who on the Neonatal Unit Matron Rachel Wright Unit Manager Helen Fletcher Feeding Coordinators/Breastfeeding Support All staff are on the unit trained to support families with breast and all other types of feeding Specialist feeding advisors are available via unit referral Bereavement Support Provided by the bereavement link nurse via unit referral Counselling Service/Psychological Support There is no support available on the unit. Support should be accessed through own GP Play Specialists Available on request from the Paediatric ward What to expect on arrival Access to the unit Entry is via a locked door, please ring bell to gain access Who to ask for on arrival The nurse in charge Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time Medical staff are available during the ward rounds and upon request Ward Round times Every morning starting at 10:30am Quiet time Daily between 12:30pm and 2:00pm Accommodation for parents 3 small double bedrooms on the unit, 2 of which are ensuite on the unit Accommodation for siblings Not available Meal Provision Food and drink is provided to all parents resident on the unit and to breastfeeding mothers Self Catering Facilities Microwave, fridge freezer, crockery and cutlery available. Cereals, bread and milk are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is an expressing room on the unit Mobile breast pumps are available for use at the cot side Sitting Area There is a sitting room and a quiet room on the unit Play Area/facilities There are toys available in the parent sitting room. Children should be supervised at all times Parent Support Group This Neonatal Unit has its own Facebook support group run by parents, you can join here or search Facebook for Kangaroo Club. Please note this group is only open to parents of preterm/term babies who are or have been on the Neonatal Unit at Lincoln County Hospital. Nearest B&B/Hotels for other family members Lincoln Hotel, Eastgate, LN2 1PN or The White Heart Hotel, Bailgate, Lincoln, LN1 3AR both are approximately a 5 minute drive from the hospital A number of other B&B's/hotels on St Annes Road

Visiting Hours Open access for siblings Other visitors between 2:00pm and 7:30pm Numbers allowed per cot 2 plus parents/carers Restrictions All visitors must be accompanied by a parent No children under 16 (siblings excluded)

Hospital Address Lincoln County Hospital Greetwell Road Lincoln LN2 5QY Nearest car park Outside the Maternity building Parking Rates (including any subsidies) Free, please ask a member of staff on the unit for a parking permit Nearest bus stop Outside the Maternity entrance Nearest Railway Station Lincoln Central St Mary's Street LN5 7EW

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant on 1st floor - Various food outlets throughout the hospital - WH Smith at hospital main entrance - Hairdressers at hospital main entrance Cashpoint Inside WH Smiths near hospital main entrance - Please note only available during shop opening hours PALS Telephone 01522 707071 (open Mon-Fri 8-4) Email pals@ulh.nhs.uk PALS office is located in the hospital main reception Interpreters Interpreters are available through Language Line and can be arranged by the unit staff Religious & Spiritual Support There is a chapel within the Hospital. Call chaplaincy support is available 24 hours a day providing for all faiths Laundry There are no laundry facilities available on site.