Hospital Queen (Burton)

Who's who on the Neonatal Unit Matron Vicki Baldwin Unit Manager Louise Bakin Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding. Specialist feeding advisors are available via unit referral Bereavement Support Provided by the bereavement midwife via unit referral Counselling Service/Psychological Support There is no support available on the unit. Support should be accessed through own GP Play Specialists Available on request from the paediatric ward. What to expect on arrival Access to the unit Entry is via a locked door, please use security phone on main corridor to gain access Who to ask for on arrival The nurse in charge Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time. Medical staff are available during the ward rounds and upon request Ward Round times Every morning Quiet time There is no dedicated quiet time. The unit promotes a quiet and peaceful environment at all times Accommodation for parents 2 bedrooms are available and located just off the unit Accommodation for siblings Not available Meal Provision One resident parent can be provided with a voucher to help toward the cost of a meal in the Café Retreat restaurant within the hospital Self Catering Facilities Microwave, fridge freezer, crockery, and cutlery available. Tea, coffee, milk, sugar and a variety of snacks are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is a breastfeeding room on the unit Mobile breast pumps are available for use at the cot side A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There is a sitting room with TV for parents on the unit Play Area/facilities There are toys available in the sitting room and a couple of activity tables in the nurseries. Children should be supervised at all times Parent Support Group This Neonatal Unit has its own Facebook support group, you can join here or search Facebook for Queen's Early Starters. Please note this page is only open to parents of preterm/term babies who are or have been on the Neonatal Unit at Queen's Hospital. Nearest B&B/Hotels for other family members Travel Lodge, Derby Street, Burton on Trent, DE14 2JJ, approximately a 5 minute walk from the hospital Or Premier Inn, Wellington Road, Burton on Trent, DE14 2WD approximately a 5 minute drive from the hospital

Visiting Hours Open access for grandparents and siblings Other visitors between 3:00pm and 8:00pm Numbers allowed per cot 3 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent No children under 12 (siblings excluded)

Hospital Address Queen’s Hospital Belvedere Road Burton upon Trent DE13 0RB Nearest car park Car parks 3 & 4, opposite Hospital main entrance Parking Rates (including any subsidies) Free for parents, please speak to a member of staff on the unit Nearest bus stop Outside main hospital entrance on Belvedere Road Nearest Railway Station Burton Borough Road DE14 2DA

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant - Coffee lounge - WH Smith in hospital main entrance - Costa Coffee in hospital main entrance Cashpoint Next to WH Smiths, in the hospital main entrance PALS Telephone 01283 593110 (open Mon-Fri 9-4) Email pals@burtonft.nhs.uk Interpreters Interpreters and signers are available and can be arranged by PALS Religious & Spiritual Support There is a chapel within the Hospital. Laundry There are no laundry facilities available on site.