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Who's who on the Neonatal Unit Matron Vicki Baldwin Unit Manager Kirsty Adams Feeding Coordinators/Breastfeeding Support All staff on the unit are trained to support families with breast and all other types of feeding Specialist feeding advisors are available via unit referral Bereavement Support Provided by the bereavement support midwife via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be utilised by all parents Play Specialists Available on request from the Children's Hospital What to expect on arrival Access to the unit Entry is via a locked door, please ring bell to gain access Who to ask for on arrival The nurse in charge or the nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time Medical staff are available during the ward rounds and upon request Ward Round times Every morning starting at 9:00am and every evening between 5:00pm and 6:00pm Quiet time There is no dedicated quiet time. The unit promotes a quiet and peaceful environment at all times Accommodation for parents 3 large on-suite bedrooms are available on the unit Accommodation for siblings Not available Meal Provision Breakfast and evening meal provided to mothers staying overnight on the unit. Parents can be provided with a voucher for 20% discount in the hospital restaurant Self Catering Facilities Fridge, microwave, hot water boiler, crockery and cutlery available. Tea, coffee, sugar and milk are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is a breastfeeding room on the unit Mobile breast pumps are available for use at the cot side A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There is a lounge, sitting rooms and a quiet room on the unit There is also an outdoor seating area in the courtyard Play Area/facilities There is a play area available Children should be supervised at all times Parent Support Group The unit has its own Facebook support group run by parents, you can join here or search Facebook for BURPS NeoNatal Support Group - Derby. Please note this group is only open to parents, relatives and friends of preterm/term babies who are or have been on the neonatal unit Nearest B&B/Hotels for other family members Premier Inn, Manor Park Way, Uttoxeter New Road, Derby, DE22 3HN. Opposite the hospital on A516

Visiting Hours Open access for grandparents and siblings Others visitors between 2:00pm and 4:00pm and 6:00pm and 8:00pm Numbers allowed per cot 3 (one of these must be a parent) Restrictions All visitors must be accompanied by a parent unless pre-arranged with a member of staff on the unit

Hospital Address Royal Derby Hospital Uttoxeter Road Derby DE22 3NE Nearest car park Car park 6, opposite the hospital maternity entrance Parking Rates (including any subsidies) Parents will be required to obtain a ticket then entering the car park and then this ticket will need to be stamped to remove the charge when exiting the car park Nearest bus stop Onsite Nearest Railway Station Derby Railway Terrace Derby DE1 2RU

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Restaurant on Level 5 in main hospital - Various League of Friends and Costa Coffee outlets - Marks and Spencer food available at hospital main entrance - Vending machines available throughout the hospital - Pharmacy at hospital main entrance Cashpoint At hospital main entrance and within Costa Coffee in Maternity & Gynaecology, Level 1 PALS Telephone 01332 785166 (open Mon-Fri 9-5)24hour telephone 0800 7837691Email dhft.contactpals@nhs.net The PALS office is located on Level 1 at hospital main entrance Interpreters Interpreters and signers are available and can be arranged by the unit staff Religious & Spiritual Support There is a chapel within the Hospital. Call chaplaincy support is available 24 hours a day providing for all faiths Laundry Laundry facilities are available in parents accommodation at the Children's Hospital