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Who's who on the Neonatal Unit Matron Melanie Johnson Unit Manager Vacant Feeding Coordinators/Breastfeeding Support Staff on the unit are trained to support families with breast and all other types of feeding. Specialist feeding advisors are available via unit referral Bereavement Support Bereavement support via unit referral Counselling Service/Psychological Support A neonatal psychologist works on the unit and can be accessed by all parents, in addition there is a counsellor who can also support families Play Specialists Available on request from the Paediatric ward. What to expect on arrival Access to the unit Entry is via a locked door, please ring buzzer to gain access Who to ask for on arrival The nurse caring for your baby Who will give initial update on baby's condition The nurse caring for your baby can give updates at any time Medical staff are available during the ward rounds and upon request Ward Round times 11:00am weekdays, times vary on weekends Quiet time Daily between 1:00pm and 3:00pm Accommodation for parents 3 double ensuite bedrooms are available on the unit Accommodation for siblings Not available Meal Provision Parents are entitles to a £10.00 meal voucher each day, which can be used in the hospital restaurant, please note the restaurant closes at 3:00pm Self Catering Facilities Hot water boiler, microwave, fridge, crockery and cutlery available. Tea, coffee, milk, sugar, bread and cereal are also provided free of charge Mobile Phones It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby Breast Feeding Facilities/Equipment There is an expressing room on the unit Mobile breast pumps are available for use at the cot side A number of breast pumps are also available to loan for use at home whilst baby is on the unit Sitting Area There is a sitting room with TV and a quiet room on the unit Play Area/facilities There is a play area available. Children should be supervised at all times Parent Support Group A parent support group called ‘Cuppa and Chat’ runs monthly in the community. Each Wednesday, Clare Harris from the Emily Harris Foundation holds a group in the parents sitting area 10:00am until 11:30am This neonatal unit has its own Facebook support group run by parents, you can join here or search Facebook for Mini Miracles Parents Group. Please note this group is only open to parents of preterm/term babies who are or have been on the neonatal unit at King's Mill Hospital Nearest B&B/Hotels for other family members Travel Lodge, Lakeside Point, Mansfield Road, Sutton in Ashfield, NG17 4HG, which is approximately a 5 minute drive from the hospital

Visiting Hours Open access for siblings Other visitors between 1:00pm and 7:00pm Numbers allowed per cot 2 plus parents/carers Restrictions All visitors must be accompanied by a parent No children under 16 (siblings excluded)

Hospital Address King's Mill Hospital Mansfield Road Sutton in Ashfield Nottinghamshire NG17 4JL Nearest car park Car park 1, opposite the hospital main entrance Parking Rates (including any subsidies) Free for parents, please ask a member of staff on the unit. 7 day saver pass £12.50 4 week saver pass is £30.00 Nearest bus stop Directly outside hospital Nearest Railway Station Mansfield Station Road Mansfield NG18 5RN

Access to a Midwife A midwife service is available for postnatal ladies from the ward and those who have been discharged home If you need to access this service, please speak to the nurse in charge on the unit Catering and Shops (on site) - Spice of Life restaurant on 6th floor - Café on ground floor near outpatients - volunteer run shop with funds going back into hospital - WH Smith in hospital main entrance - Stock Shop (Ladies Fashion) in hospital main entrance - Costa Coffee in hospital main entrance Cashpoint Inside WH Smiths at hospital main entrance. Please note only available during shop opening hours PALS Telephone 01623 672222 (open Mon-Fri 8.30-5). Email pet@sfh-tr.nhs.uk The PALS office is located in the hospital main foyer Interpreters Intepreters are available through thebigword and can be arranged by unit staff Religious & Spiritual Support There is a faith centre within the hospital. Call chaplaincy support is available 24 hours a day providing for all faiths Laundry There are no laundry facilities available on site.