Question 1

Ward Information

Accepted Answer

Who's who on the Neonatal Unit
 
Matron
Davina Bhadwaj, Elsie Kumar and Rina Chauhan

Unit Manager
Rachel McCoy

Feeding Coordinators/Breastfeeding Support
All staff on the unit are trained to support families with breast and all other types of feeding. 
Specialist feeding advisors are available via unit referral

Bereavement Support
Provided by the family liaison support team via unit referral

Counselling Service/Psychological Support
A neonatal psychologist works on the unit and can be utilised by all parents

Play Specialists
A play specialist is available, a copy of the timetable is available in the parent lounge
 
What to expect on arrival
 
Access to the unit
Entry is via a locked door, please ring buzzer to gain access

Who to ask for on arrival
The nurse caring for your baby

Who will give initial update on baby's condition
The nurse caring for your baby can give updates at any time

Medical staff are available during the ward rounds and upon request

Ward Round times
Every morning starting at 9.30am

Quiet time
Daily between 2.00pm and 3.00pm

Accommodation for parents
3 double bedrooms are available on the unit

Accommodation for siblings
Not available

Meal Provision
All meals provided to mothers staying overnight on the unit

Self Catering Facilities
Fridge, microwave, crockery and cutlery available. Tea, coffee, milk, cordial, bread, butter, jam and marmalade are also provided free of charge

Mobile Phones
It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby

Breast Feeding Facilities/Equipment
Breastfeeding room on the unit
Mobile breast pumps are available for use at the cot side
A number of breast pumps are also available to loan for use at home whilst baby is on the unit

Sitting Area
There is a sitting room on the unit

Play Area/Facilities
There are toys available in the sitting room

Children should be supervised at all times

Parent Support Group 
A coffee morning providing parent support is run by ADAPT. For further information please contact a member of the ADAPT team

Nearest B&B/Hotels for other family members
Croft Hotel, 3 Stanley Road, Leicester, LE2 1RF, approximately a 5 minute walk from the hospital
Or Premier Inn, HeathleyPark, Groby Road, Leicester, LE3 9QH approx 5 minute drive from the Hospital

Question 2

Visiting Information

Accepted Answer

Visiting Hours
Open access for siblings
All other visitors between 2:00pm and 8:00pm

Numbers allowed per cot
4 (one of these must be a parent)

Restrictions
All visitors must be accompanied by a parent 
No children under 12 (siblings excluded)

Question 3

Travel and Parking

Accepted Answer

Hospital Address
Leicester General Hospital
Gwendolen Road
Leicester
LE5 4PW
 
Nearest car park
Car parks 4 & 5, outside Maternity building

Parking Rates (including any subsidies)
Free for parents, please speak to a member of staff on the unit

Nearest bus stop
Onsite

Nearest Railway Station
Leicester
London Road
LE2 0QB

Question 4

Hospital Services

Accepted Answer

Access to a Midwife
A midwife service is available for postnatal ladies from the ward and those who have been discharged home

If you need to access this service, please speak to the nurse in charge on the unit
 
Catering and Shops (on site)
- Restaurant on ground floor in the main corridor
- WRVS at Maternity reception
- Vending machines available throughout the hospital
 
Cashpoint
At hospital main reception
 
PALS
Telephone 0808 178 8337 (open Mon-Fri 10-4)
Email pils@uhl-tr.nhs.uk
 
Interpreters
Interpreters and signers are available and can be arranged by the unit staff
 
Religious & Spiritual Support
There is a chapel and prayer rooms within the Hospital
 
Laundry
There are no laundry facilities available on site

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