Question 1

Ward Information

Accepted Answer

Who's who on the Neonatal Unit
 
Matron
Ellen Cutler and Zara Doubleday

Unit Manager
Kirsty Macleod

Feeding Coordinators/Breastfeeding Support
All staff on the unit are trained to support families with breast and all other types of feeding

Specialist feeding advisors are available via unit referral

Bereavement Support
Provided by the neonatal bereavement nurse and bereavement support midwife via unit referral

Counselling Service/Psychological Support
A neonatal psychologist works on the unit and can be utilised by all parents

Play Specialists
None
 
What to expect on arrival
 
Access to the unit
Entry is via a locked door, please ring buzzer to gain access

Who to ask for on arrival
The sister in charge or the nurse caring for your baby

Who will give initial update on baby's condition 
The nurse caring for your baby can give updates at any time.

Medical staff are available during the ward rounds and upon request

Ward Round times
Every day between 11.00am and 1.00pm

Quiet time
Daily between 1.30pm and 2.30pm

Accommodation for parents
6 rooms are available in the Hospital Hotel on top floor of Maternity Building. 
6 on-suite transitional care bedrooms are available on the unit

Accommodation for siblings
Cots and small beds can be made available for siblings under 5. Please speak to a member of staff on the unit to arrange

Meal Provision
All parents get meal vouchers

Self Catering Facilities
Hob, microwave, fridge freezer, crockery and cutlery available in the Transitional Care area. Bread and butter are also provided free of charge

Mobile Phones
It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby

Breast Feeding Facilities/Equipment
There is an expressing room on the unit. 
Mobile breast pumps are available for use at the cot side. 
A number of breast pumps are also available to loan for use at home whilst baby is on the unit

Sitting Area
There are a couple of sitting rooms with TV, a garden room and a quiet room on the unit. 
There is also an outdoor seating area in the courtyard

Play Area/facilities
There is a toy box located in the parent sitting room. Children should be supervised at all times

Parent Support Group
Our parent support group is called Nottingham Neonatal Family Group, and is held on the second Wednesday of every month at Trent Vineyard.

This Neonatal Unit has an official Facebook page, visit the page here()

This Neonatal Unit also has its own Facebook support group run by parents, you can join here ()or search Facebook for Nottingham Neonatal Unit City Hospital NNU & QMC Queens Medical Centre. Please note the group is only open to parents of preterm/term babies who are or have been on the Neonatal Unit at either Nottingham City & QMC Campus

Nearest B&B/Hotels for other family members
Premier Inn, 101 Mansfield Road, Daybrook, NG5 6BH. 
Approximately 5 minute drive

There are a number of other B&B/Hotel on Mansfield Road, which are all within a 5 minute drive.

Question 2

Visiting Information

Accepted Answer

Visiting Hours
Open access for  siblings
Other visitors between 2:00pm and 4:00pm and between 6:00pm and 9:00pm

Numbers allowed per cot
3 (one of these must be a parent)

Restrictions
All visitors must be accompanied by a parent
No children under 14 (siblings excluded)

Question 3

Travel and Parking

Accepted Answer

Hospital Address
City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
 
Nearest car park
Blue car park, immediately outside Maternity Entrance

Parking Rates (including any subsidies)
Free for parents, please speak to a member of staff on the unit

Nearest bus stop
Onsite

Nearest Railway Station
Nottingham
Station Road
Nottingham
NG2 3AQ

Question 4

Hospital Services

Accepted Answer

Access to a Midwife
A midwife service is available for postnatal ladies from the ward and those who have been discharged home

If you need to access this service, please speak to the nurse in charge on the unit
 
Catering and Shops (on site)
- Hospital canteen/restaurant on Edwards Lane
- Numerous Coffee City outlets throughout the Campus
- Vending machines available through the campus

Cashpoint
At entrance to main outpatients department, junction N3

PALS
Tel 0800 183 0204 (open Mon-Fri 10-12 and 1.30-3.30)
Email pals@nuh.nhs.uk
PALS office is located in the hospital main reception

Interpreters
Interpreters and signers are available and can be arranged by the unit staff

Religious & Spiritual Support
There is a chapel within the Hospital.

Laundry
Please speak to a member of staff

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