Question 1

Ward Information

Accepted Answer

Who's who on the Neonatal Unit
 
Matron
Rachel Wright

Unit Manager
Vacant
 
Feeding Coordinators/Breastfeeding Support
All staff on the unit are trained to support families with breast and all other types of feeding.

Specialist feeding advisors are available via unit referral

Bereavement Support
Provided by a bereavement officer via unit referral

Counselling Service/Psychological Support
Available through the chaplaincy. Additional support can be accessed via own GP

Play Specialists
Available on request from the Paediatric ward
 
What to expect on arrival
 
Access to the unit
Entry is via a locked door, please ring bell to gain access

Who to ask for on arrival
The nurse in charge

Who will give initial update on baby's condition
The nurse caring for your baby can give updates at any time
Medical staff are available during the ward rounds and upon request

Ward Round times
Every morning starting at 9.30am

Quiet time
Daily between 12.30pm and 2.00pm

Accommodation for parents
2 double on-suite bedrooms are available on the unit

Accommodation for siblings
Not available

Meal Provision
Food and drink provided to all parents resident on the unit

Self Catering Facilities
Microwave, fridge freezer, kettle, toaster, crockery and cutlery available. Cereals, bread, tea, coffee, milk, sugar and some tinned food are also provided free of charge

Mobile Phones
It is important that mobile phones are switched to silent and that telephone calls are made away from the cot side, in the public areas of the hospital as this helps to reduce noise levels which babies can find stressful. Mobile phones can be used to take photographs of your baby

Breast Feeding Facilities/Equipment
There is a breastfeeding room on the unit
Mobile breast pumps are available for use at the cot side

Sitting Area
There is a sitting room on the unit

Play Area/facilities
There are toys available in the parent sitting room. Children should be supervised at all times

Parent Support Group
The unit has its own Facebook support group, you can join here or search Facebook for LITTLE SNAPPS. Please note this group is only open to parents and families of preterm/term babies who are or have been on the neonatal unit or in transitional care

Nearest B&B/Hotels for other family members
Premier Inn, Wainfleet Road, Boston, PE21 9RW approximately a 5 minute walk from the hospital

Question 2

Visiting Information

Accepted Answer

Visiting Hours
Open access for siblings
Other visitors between 2:00pm and 7:30pm

Numbers allowed per cot
2 plus parents/carers

Restrictions
All visitors must be accompanied by a parent
No children (siblings excluded)

Question 3

Travel and Parking

Accepted Answer

Hospital Address
Pilgrim Hospital
Sibsey Road
Boston
Lincolnshire
PE21 9QS
 
Nearest car park
In front of the hospital main building

Parking Rates (including any subsidies)
Free, please ask a member of staff on the unit for a parking permit

Nearest bus stop
Outside A&E

Nearest Railway Station
Boston 
Station Approach 
PE21 3RN

Question 4

Hospital Services

Accepted Answer

Access to a Midwife
A midwife service is available for postnatal ladies from the ward and those who have been discharged home

If you need to access this service, please speak to the nurse in charge on the unit
 
Catering and Shops (on site)
- Restaurant on ground floor
- Small coffee shop at hospital main reception
- WRVS in outpatients department
- WH Smith at hospital main entrance
- Hairdressers at hospital main entrance

Cashpoint
Inside WH Smiths at hospital main entrance. Please note only available during shop opening hours

PALS
Telephone 01205 446243 (open Mon, Wed, Fri 8-4 and Tues, Thurs 8-8) 
Email pals@ulh.nhs.uk 
The PALS office is location in the hospital main reception

Interpreters
Interpreters are available through LanguageLine and can be arranged by the unit staff

Religious & Spiritual Support
There is a chapel within the Hospital. Call chaplaincy support is available 24 hours a day providing for all faiths

Laundry
There are no laundry facilities available on site.

Pilgrim Hospital (Boston)

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